Shipping policy

Last updated: October 21, 2026

Thank you for shopping with Dazm. This policy explains how we ship your order, what it costs, and what to expect after you buy. If you have any questions, contact us at contact@dazm.store.

Where your order ships from

Dazm is based in Japan and does not hold inventory in the United States. Orders are packed and shipped by our partner fulfillment warehouses located outside the U.S. (mainly in China). Your package is delivered by international postal and courier services and handed over to a local carrier (such as USPS) for final delivery.

Shipping to the United States

Shipping cost: Free standard shipping on all orders to the United States. No minimum order.
Processing time: 1–3 business days after your order is placed.
Transit time: 7–15 business days after dispatch.
Total estimated delivery time: 8–18 business days from the date of your order.

Delivery estimates may be affected by customs processing, carrier delays, weather, holidays and other events outside our control.

Shipping to other countries

We also ship to Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates and the United Kingdom. Shipping cost and estimated delivery time for these destinations are shown at checkout before you complete your purchase. International orders may be subject to customs duties, import taxes and fees charged by the destination country.

Order tracking

Once your order ships, we will email you a tracking number and link. Tracking information may take a few days to update after you receive it.

Split shipments

Items in the same order may ship separately from different warehouses. Each shipment has its own tracking number. You will not be charged extra shipping for split shipments.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it. We may be unable to change the address after the order ships.

Lost, damaged or delayed packages

If your order has not arrived within 25 business days of your order date, or arrives damaged, contact us at contact@dazm.store with your order number. We will investigate with the carrier and, where appropriate, send a replacement or issue a refund.